Shipping policy
Shipping Policy:
1. Processing Time: All orders are processed within 4-5 business days. Orders are not shipped or delivered on weekends or holidays.
2. Shipping Duration: Once your order has been processed, please allow up to 16 days for your item(s) to arrive. This timeframe accounts for processing, shipping, and any potential delays.
3. Order Tracking: Upon shipment, you will receive a confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.
4. Delayed Orders: If you do not receive your item(s) within 16 days from the date of shipment, please contact us immediately at revivalhood.sales@outlook.com. We will investigate the delay and work to resolve the issue promptly.
Return Policy:
1. Return Request Period: Customers may request a return within 10 days of the delivery date. To initiate a return, please contact our customer service team at revivalhood.sales@outlook.com with your order number and reason for the return.
2. Return Eligibility: To be eligible for a return, items must be unused, in the same condition that you received them, and in the original packaging. Certain items such as perishable goods, custom products, and intimate items are non-returnable.
3. Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
4. Refunds: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Additional Information:
1. Incorrect or Damaged Items: If you receive an incorrect or damaged item, please contact us within 7 days of delivery at revivalhood.sales@outlook.com. Provide your order number and photos of the damaged item. We will arrange for a replacement or refund as necessary.
2. Address Changes: Please ensure that your shipping address is correct at the time of order. We are not responsible for orders shipped to incorrect addresses provided by the customer.
3. Customer Service: For any questions or concerns regarding your order, please reach out to our customer service team at revivalhood.sales@outlook.com. We are here to assist you and ensure your satisfaction with your purchase.
Thank you for choosing Revivalhood. We appreciate your business and look forward to serving you again.
Sincerely,
The Revivalhood Team